Government Tender Published for Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite in AHMEDABAD, GUJARAT

Public procurement opportunity for Gujarat State Road Transport CorporationCall Centre Service - Per Seat Basis - Cloud based call center solution; Onsite in AHMEDABAD, GUJARAT. Quantity: 10 issued by . Submission Deadline: 20-11-2025 15:00:00. View full details and respond.

Service
Qty: 10
EST: ₹5.0 Crore

Financial

Estimated Bid Value:₹5,00,00,000.00
EMD Amount:₹15,00,000.00
Minimum Turnover:₹250.00 Lakh (s)
Bid Offer Validity:180 (Days)
Arbitration Clause:No
Mediation Clause:No

Technical

Evaluation Method:Total value wise evaluation
RA Qualification Rule:50% Lowest Priced Technically Qualified Bidders
Inspection Required:No
Technical Clarifications Time:2 Days

Timeline

Issue
October 8, 2025 at 5:06 PM
Bid deadline: November 20, 2025 at 3:00 PM
Bid Opening
30-10-2025 15:30:00
Bid opening: 30-10-2025 15:30:00
Corrigendum
October 29, 2025 at 05:20 PM
Extended to November 20, 2025 at 03:00 PM

Bid Opening Information

Bid Opening Date:30-10-2025 15:30:00

Tender Configuration

Bid Type
Service

Tender Documents

15 Documents
GeM-Bidding-8394443.pdfMain Document

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Scope Of Work DocumentSCOPE_OF_WORK SOW

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Other DocumentsOTHER

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Other DocumentsOTHER

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Other DocumentsOTHER

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Other DocumentsOTHER

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Other DocumentsOTHER

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Other DocumentsOTHER

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Other DocumentsOTHER

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Other DocumentsOTHER FORM

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Other DocumentsOTHER

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Buyer uploaded ATC documentATC ATC

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GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

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Documents Required from Seller

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)
  • Additional Doc 1 (Requested in ATC)
  • Additional Doc 2 (Requested in ATC)
  • Additional Doc 3 (Requested in ATC)
  • Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Corrigendum Updates

Bid Extended to November 20, 2025 at 03:00 PMModified on October 29, 2025 at 05:20 PM

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