Open Tender for Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup in NORTH DELHI, DELHI

A tender has been published for Directorate Of Extension Department Of Agriculturecooperation & Farmers WelfareCall Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup in NORTH DELHI, DELHI. Quantity: 234 by . Submission Deadline: 20-11-2025 16:00:00. Check eligibility and apply.

Service
Qty: 234
EST: ₹142.9 Crore

Financial

Estimated Bid Value:₹1,42,85,56,800.00
EMD Amount:₹2,86,00,000.00
Minimum Turnover:₹4,300.00 Lakh (s)
Bid Offer Validity:150 (Days)
Arbitration Clause:Yes (Arbitration clause document) as per DoE OM No.F.1/2/2024-PPD dated 03.06.2024 Arbitration should not be routinely included in contracts
Mediation Clause:No

Technical

Evaluation Method:Total value wise evaluation
Inspection Required:No
Technical Clarifications Time:2 Days

Timeline

Issue
October 30, 2025 at 11:12 AM
Bid deadline: November 20, 2025 at 4:00 PM
Bid Opening
20-11-2025 16:30:00
Bid opening: 20-11-2025 16:30:00

Bid Opening Information

Bid Opening Date:20-11-2025 16:30:00

Tender Configuration

Bid Type
Service

Tender Documents

7 Documents
GeM-Bidding-8528161.pdfMain Document

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Other DocumentsOTHER

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BOQ DocumentBOQ

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Other DocumentsOTHER

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Scope Of Work DocumentSCOPE_OF_WORK SOW

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Technical Specification/Buyer Specification DocumentTECHNICAL

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GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

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Documents Required from Seller

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)
  • Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

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